1. Introductory provisions
All business relationships are governed by the laws and regulations of the seller’s home country – Hungary.
1.1 Owner of this online store is:
- SIKK STORE kft.,
- Móricz Zsigmond Rakpart 8,
- 9022 Győr, Hungary
- Business ID: 08-09-030438
- VAT number: HU26562276
- e-mail: firstname.lastname@example.org
- (below: Seller)
1.2 Buyer is considered any person or legal person which in any way contacts the seller with the intent to purchase the goods the seller offers.
1.3 Buyer is any person or legal person which in any way contacts the seller with the intent to purchase goods not included in this online store.
1.4 By using the online store and/or confirming purchase order, the buyer agrees to these Terms and conditions.
1.5 These Terms and Conditions are valid until the new Terms and conditions are issued.
2. Ordering goods
2.1 Goods may be ordered by the buyer as follows:
a) through a shopping cart on the seller’s website b) through direct contact with the seller
2.2 By sending an order, the buyer undertakes to take over the ordered goods and pay the agreed price for the goods.
2.3 The posted order will be confirmed by the seller within 24 hours by email and at the same time will notify the buyer of the availability and delivery date of the goods. All confirmed orders are binding!
2.4 The seller undertakes to deliver the correct type and quantity of goods at the agreed price according to the order.
2.5 The order can be canceled by the buyer within 24 hours of ordering the goods without giving any reason. Buyers can cancel the order by phone or e-mail. After verifying the fulfillment of the cancellation terms, the seller will confirm the buyer’s cancellation of the order by e-mail or by telephone. If the amount for the ordered goods has already been paid, the seller will send the money back to the buyer’s bank account or deliver it in a different way, which they agree with.
2.6 The seller has the right to cancel the order if it is not possible to secure the ordered goods. In this case, the seller immediately returns the full amount paid or offers replacement goods or other solutions if the buyer agrees. The seller has the right to cancel the order also if he/she can not contact the buyer (incorrect contact information, unavailability, …).
3.1 The seller is a VAT payer.
3.2 VAT in Hungary as of 2020 is 27%
3.3 To the basic price of the order is added the price for the transport of the goods according to the delivery method chosen by the buyer. The price is based on the total weight of the ordered goods and the current rate is visible directly in the order (for each mode of transport). Packaging fees are included in the transport price.
4.1 The buyer may pay for the goods only by bank transfer, or direct cash deposit to the seller’s account. On the basis of the submitted order, the invoice will be issued by the seller, which will be sent together with an order confirmation via e-mail. This payment can be made by the buyer as follows:
a) bank transfer of funds to the seller’s account,
b) direct cash deposits on the seller’s bank account.
c) Debit or credit card – online payment gate (currently unavailable)
4.2 Payment is possible in EUR (€) or HUF (Ft) currency. If payment is done via bank transfer or direct deposit, please ensure that you use the respective bank account.
4.3 Invoice is sent by the seller to the buyer together with the goods.
5. Terms of delivery
5.1 In most cases, the delivery period for goods in the seller’s offer is within 10 business days after receiving the payment, but may be prolonged depending on the factors (place of delivery / availability of goods and others). The delivery period and the delivery date will be communicated by the seller to the buyer upon confirmation of the order. If the buyer does not comply with the announced delivery time, he may cancel the order in accordance with clause 2.5 of these Terms and Conditions.
5.3 Goods will be dispatched immediately after the order has been paid or after all conditions have been met.
6. Delivery of goods
6.1 The seller ensures the transport of the goods in a manner that satisfies the order parameter (place of delivery and required delivery time).
6.2 The place of delivery is determined by the buyer’s order. After delivery of the goods to the specified place is done, the order is considered fulfilled.
6.3 The goods are adequately packed and secured. The buyer is obliged to check the integrity of the consignment when taking goods.
6.4 In addition to the goods, the seller will provide the buyer with an invoice (tax document), or packing slip including all necessary information.
6.5 The seller is responsible for the goods only to the time,until it has been received by the buyer.
6.6 The seller is not liable for the late delivery of the ordered goods to the buyer caused by the carrier. The carrier is fully responsible for damage to the consignment caused by the carrier. Such cases are resolved by the seller by delivering new goods to the buyer after all damages have been paid by the carrier.
7. Withdrawal from the order
7.1 Buyer is legally entitled to withdraw from the finished order (if the buyer has taken over the goods) within 14 working days from the date of receipt of the goods.
7.2 Returned goods must be :
b) complete (including accessories if there are any),
c) including the attached purchase receipt.
7.3 If the buyer decides to return the goods under item 7.1 of these Terms and Conditions, he / she is obliged to:
a) contact the seller with the request to withdraw from the order, enter the order number, the purchase date and the number of his/her bank account,
b) send the goods back to the seller’s address – the goods are advised to send as registered, insured and use suitable packaging to prevent the packaging and the goods themselves from being damaged (the seller is not liable for any loss or damage to the goods during transportation).
c) to pay for the return of goods (postage, insurance …).
7.4 After the conditions set out in points 7.1 to 7.3 of these Terms and Conditions have been met, and upon receipt of the returned goods, the Seller shall:
a) take the goods back,
b) return the entire price paid for the goods, excluding the transport fee to the buyer, within 15 days from the date of withdrawal from the ordered order.
7.5 In the event of non-fulfillment of any of the conditions set forth in items 7.1 to 7.3 of these Terms and Conditions, the seller will not accept the withdrawal from the ordered order and the goods will be returned at the expense of the buyer.
8. Warranties and Claims
8.1 Claims handling are governed by the warranty conditions of the particular goods, the Commercial Code and the relevant provisions of the Civil Code and special regulations of Hungary.
8.2 The warranty period for all the goods offered in the seller’s internet shop is 24 months. In order to exercise the liability for defects (claim), proof of purchase is always necessary (attached invoice/purchase e-mail). The submission of a proof of purchase for the purposes of the claim is sufficient.
8.3 The warranty does not apply to the normal wear and tear of the item (or parts thereof) caused by use.
8.4 Claimed goods are obliged to be delivered clean, mechanically of physically undamaged, with a copy of the invoice/delivery note/purchase e-mail. The buyer is required to send a description of the defect together with the goods.
8.5 Complaint procedure:
8.5.1 As soon as possible, inform us by email or telephone about the product’s error.
8.5.2 Send the product back to the seller’s address
9. Protection of personal data
These General Terms and Conditions and all purchase contracts concluded on their behalf are governed by the laws in force in the Hungary.
These General Terms and Conditions are valid from Nov. 1st 2018